Privacy Policy bila cuci — Malaysia Member Data Protection

1. Introduction

Bila cuci ("we", "Platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the bila cuci platform.

By registering an account or using any of our services, you agree to the practices described in this Privacy Policy. This document should be read together with Terms & Conditions which forms part of the overall agreement between you and bila cuci.

We take this responsibility seriously. None of your personal data is shared, sold, or used without a legitimate and transparent purpose as stated in this document.

2. Information We Collect

We collect your personal information through several means depending on how you interact with the bila cuci platform. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, identity card number, email address, phone number, and password.
• Financial information: Bank account details, bank name, and account number for deposit and withdrawal purposes.
• KYC Verification Documents: Copies of your identification card, passport, or other statutory documents required for identity verification.
• Support communications: Any messages, complaints, or enquiries you submit to our support team.

2.2 Information Collected Automatically

• Device data: Device type, operating system, app version, and unique device identifier.
• Network data: IP address, general location based on IP, and internet service provider information.
• Platform activity data: Game records, betting history, transactions, login and logout timestamps.
• Cookie data: Browser preferences, login sessions, and website usage analytics data.

3. How We Use Your Data

Every piece of information we collect is used for specific and legitimate purposes. We do not use your data for anything beyond what is stated below:

4. Sharing Information with Third Parties

Bila cuci does not sell or rent your personal information to any third party. However, there are limited situations where we need to share your data with certain parties:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform, including payment processors, game software providers, and analytics platforms. All providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.

4.2 Legal Requirements

We may need to disclose your information to the relevant authorities if required by law, court order, or a lawful request from an enforcement agency. In such situations, we will notify you in advance where permitted by law.

4.3 Business Transfers

In the event of any merger, acquisition, or asset sale, member personal information may be transferred as part of that transaction. We will provide members with advance notice before any such transfer takes place.

5. Data Security

Bila cuci continually invests in security infrastructure to ensure your data is always protected. Key security measures we implement include:

• Data encryption in transit: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data such as bank information and KYC documents are stored in encrypted format accessible only by authorised systems.
• Layered access control: Internal staff access to member data is restricted to those who require it to perform their duties only.
• Regular security audits: Our platform undergoes regular penetration testing and security audits conducted by independent security firms.
• Real-time monitoring: Our automated threat detection system monitors platform activity 24 hours a day to identify any anomalies.

While we take all reasonable measures, no system can be guaranteed one hundred percent secure. In the event of a data breach that affects you, we are committed to notifying you within 72 hours of becoming aware of it.

6. Cookies and Tracking Technologies

Bila cuci uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The types of cookies we use include:

6.1 Necessary Cookies

These cookies are required for basic platform functions such as login session verification and remembering your preferences. Without them, the platform cannot function properly. Essential cookies cannot be disabled.

6.2 Performance Cookies

These cookies help us understand how members use the platform by collecting anonymous usage data. This information is used solely to improve the user experience and platform performance.

6.3 Functional Cookies

Functional cookies store your preferences such as language selection and display settings so you do not have to reconfigure them each time you log in. You may disable these cookies without affecting the platform's core functionality.

7. Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, the retention period is as follows:

• Financial Transaction Records: Retained for seven years to comply with financial and taxation legal requirements.
• KYC documents: Retained for five years after account closure in line with anti-money laundering compliance requirements.
• Support communication logs: Retained for three years for reference and dispute resolution purposes.
• Gaming activity data: Retained for two years after the last session for audit and compliance purposes.
• Anonymous analytics data: May be retained for a longer period as this information cannot be linked back to a specific individual.

Once the retention period expires, your data will be securely deleted from all our systems using irreversible deletion methods.

8. Your Rights Regarding Personal Data

As a bila cuci member, you have several protected rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our privacy team via live chat or email. We will process your request within 30 days of receipt.

9. Children's Data

Bila cuci does not accept registrations from individuals under the age of 18. We do not knowingly collect personal information from minors. Should we discover that a minor's data has been collected without proper age verification, that data will be deleted immediately and the account in question will be closed.

If you believe that a minor has registered an account on our platform, please contact our support team immediately so we can take the appropriate action.

10. Links to Third-Party Sites

The bila cuci platform may contain links to third-party websites or services, such as game providers or payment platforms. This Privacy Policy applies solely to the bila cuci platform. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing any personal information.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via:

• In-platform notifications on bila cuci when you log in.
• Email to your registered address at least 7 days before the changes take effect.
• Update the "Last Updated" date at the top of this document.

Your continued use of the platform after any Privacy Policy changes take effect constitutes your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account before the effective date.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the bila cuci data protection team is ready to assist you. You may reach us via:

• Live Chat: Available 24/7 directly on the bila cuci platform — the fastest way to get a response.
• Email: Send your privacy enquiries to our dedicated team.

We are committed to addressing every privacy enquiry with seriousness and transparency. Your trust is the foundation of our relationship, and we will always strive to uphold it.